| Terms & ConditionsPlease read the following carefully. By accessing this website and/or placing an order, you agree to be bound by our Terms and Conditions as detailed below:Placing Orders with Far 5 Orders can be placed via this website 24 hours a day, 7 days a week. When an order is placed you are offering to buy the selected item for the price stated on our website at the date of purchase, subject to these Terms. When you place your Order online you will be sent an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email together with an estimated time for the Products availability. For your records, please print and retain a hard copy of the transaction receipt that will be sent to you via email. Far 5 Ltd has the right to cancel any sale if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights. If you place your order, and for whatever reason change your mind and wish to cancel straight away, please notify us within 1 hour by email (info@far5.co.uk) or by phone, to ensure your order is not dispatched.
Price Prices quoted on far5.co.uk are in UK pounds (£ Sterling). If you are ordering from outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and Far 5 Ltd cannot be held responsible for any loss due to exchange rate fluctuations. Non-EU customers are responsible for Import Duty/Tax in their respective countries and you will be solely responsible for all such costs. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information. All prices are inclusive of VAT. Payment Payment for your Order must be received before it is dispatched. Where an Order consists of a number of Products Far5 Limited will have no obligation to meet such Order until payment for the total amount due under the relevant Order has been received in full. Please note we only accept payment in £GBP Sterling. Orders may be processed online using a credit or debit card (currently VISA, MasterCard, Visa Delta, Switch, Solo and Maestro). Once Far 5 Ltd has received your purchase request we will begin to process your order. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be dispatched. The due date for payment is the date that we receive your order. Purchases will appear on your statement as 'FAR 5 LTD'. To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Availability far5.co.uk is kept as up to date as possible but we cannot guarantee that a particular Product will always be available. If we can't supply a Product [within 30 days] you will not be charged for it and we will refund or re-credit your account with the amount debited by us. All offers are available while stocks last. If we have not supplied a Product you have Ordered within [30] days, you may cancel your Order and we will refund you the money you have paid. Marketing Communications If you have used the far5.co.uk web site before or have Ordered Products from us before it is possible that we have some information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to. If you are a new customer we will give you the choice (once you have placed an Order) whether or not you want us to contact you about future offers, events and new Products or related activities that you may find useful and to keep you informed of any changes at far5.co.uk. Refunds and Returns We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. Size Change When trying on the clothes you feel that the size is not right, we will change it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address above within 14 days of receipt. This does not affect your Statutory Rights. Please email us first (at info@far5.co.uk) If for whatever reason you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days of posting by us of the Order to you, with the despatch note, and we will refund you the price you paid for that product (excluding P&P). Please note - it is the responsibility of the customer to take reasonable care of the product(s) during this period, and to return them in a new and unused state. We will make the refund directly to the credit/charge card used to place the original order within 30 days of the cancellation and you will only have to pay for the return postage of the Products. This does not affect your Statutory Rights.
Promotional Codes Promotional codes cannot be combined with other promotions and cannot be used on items with existing discounts or money-off offers Promotional codes are not valid for sale items, discounted items or three for two offers.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers
Order Delivery and Dispatch Please note that the majority of Far5 UK orders is now fufilled by Amazon UK from their warehouse and distpatch centre in Milton Keynes. All other orders, including all oversea's orders, placed from the website are processed and dispatched from the Far5 office by the first Saturday after the order is placed. Far 5 currently delivers to destinations worldwide via the following services: - Delivery for orders within UK (1-5 working days depending on location) - Delivery within the to European Union - £9.00 for first item then £5.00 for each extra item (3-12 working days depending on location) - Delivery to the Rest of the World - £10.00 for first item then £5.00 for each extra item (5-15 working days depending on location).
Oversea orders are normally dispatched from Far5 office by the first Saturday after the order is placed, subject to stock availability and security checks. Orders from ourside of the UK will be sent to the billing address only. Orders over the value of £50.00 will be dispatched to the billing address rather than the delivery address. Sometimes delivery can take longer than anticipated due to unforeseen circumstances. If this does occur, Far 5 Ltd will work our couriers to get your order to you asap, however we cannot be held responsible for any financial loss due to late deliveries.
The delivery costs detailed are PER ITEM.
In the event of the product(s) you have ordered being temporarily out of stock, we will email you to let you know the estimated date of dispatch. At this stage, it will be possible to cancel your order if the delivery date is unsuitable.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and FAR 5 LTD is not responsible for them.
Most orders within the UK are dispatched by Fulfilment By Amazon. We will make every effort to deliver within the time stated on far5.co.uk but we will not be liable for any loss caused to you by late delivery.
If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid. Please note that while items sent by Royal Mail Airmail usually arrive within 3-10 working days (Europe and Rest of the World), Royal Mail stipulate that only items still not delivered after 25 working days can be officially classified as lost.
Risk and Title Notwithstanding delivery or any other provision of these Conditions, the title and ownership in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the Price. Until ownership has passed the Customer shall hold the Goods on a fiduciary basis as the Company's bailee and must maintain the Goods in satisfactory condition and keep them insured on the Company's behalf All risks, damage or loss to Goods shall pass to the Customer on delivery. In the event that the Customer fails to take delivery without good reason risk in the Goods shall also be deemed to have been passed to the Customer at the time of attempted delivery. The Customer must ensure that the Goods will be stored at a dry and secure location
You will be responsible for the returned products until they reach us so please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to the address below. PLEASE NOTE, WE (FAR 5 LTD) RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR REMOVE PARTS OF THESE TERMS AND CONDITIONS AT ANY TIME. PLEASE CHECK THESE CONDITIONS PERIODICALLY FOR ANY CHANGES.
Far 5 Ltd does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them. The copyright in far5.co.uk and the content of all the software, web site and pages relating to the far5.co.uk web site is owned by, or licensed to Far 5 Ltd, unless otherwise specified and may not be used, copied or altered without our express consent. Copyright extends to the design, look and feel of far5.co.uk, all photographs on it and its marketing materials. You may use far5.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of far5.co.uk for the sole purpose of placing Orders. The materials on far5.co.uk may not be used for any other purpose without prior consent. Far 5 Ltd, far5.co.uk and our logos are trade names or trade marks of Far 5 and may not be used by anyone else without our express permission. However, Far 5 Ltd does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on far5.co.uk belong to their respective owners. Reaching Us If you would like help placing an order, require information about a product, or if you would just like to provide us with feedback on our service, please email us at info@far5.co.uk. By post at Far 5 Ltd, Unit 103, Units A & B Station Yard, by Norbiton Station, Kingston Upon Thames, Surrey, KT2 7AZ; By telephoning 020 8942 5833 between the office hours of 9:30am and 5:30pm GMT (Monday - Friday). Far 5 is a trading name of Far 5 Ltd
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