| FAQs
Frequently Asked Questions The site was designed for Internet Explorer and Firefox and works best with them
How to do I place an Order? Ordering at Far5 is easy and can be done in a matter of minutes. Once you have selected your items and clicked on checkout you will be taken to the first part of the checkout process where you need to register you email and then your billing and delivery address, from there you will be redirected to SagePay and you will be able to pay for your items through SagePay secure website.
The correct billing address including postcode must match those for the card used otherwise the order will not be accepted. I also sell via www.amazon.co.uk (Please be aware that due to the higher costs I incure for selling via Amazon that I do charge for delivery when selling on Amazon) Will my payment details be safe if I pay online? Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers www.far5.co.uk PCI DSS compliant How long will it take for my order to arrive? Most UK orders are dispatched within 2 working days, subject to stock availability and security checks. Most UK orders will be distributed by Fufillment By Amazon
How are Delivery Costs Calculated? - Orders being delivered within the UK - Standard - Included in the price - Orders being delivered within Europe - £8.20 for first item then £5.10 for each extra item. - Orders being delivered to the Rest of the World - £10.00 for first item then £5.00 for each extra item. I have a promotional code, how do I use it? We have two types of promotional codes, either a fixed amount off or a percentage off offer. Once you have selected your items for purchase enter the promotional code into the promotional code box on the shopping basket page and either click the UPADATE button or press ENTER before proceeding to the checkout. Delivery costs are NOT included in promotional offers. If you have a code and are having issues using it please contact us at info@far5.co.uk All promo codes in magazines and newspapers published from July 2010 are also valid on Amazon UK. Please note that delivery charges are not included in any promotional discounts Promotional codes cannot be be combined with other promotions or discounts. Promotional codes are not valid for sale items, discounted items or three for two offers.
How do I return items? We offer a "No Quibble" Guarantee: If for any reason you are unhappy with your purchase, you can return it to us within 14 days for a refund or replacement. Unwanted Goods Faulty Goods In this event, please contact us first to ensure we process your return as efficiently as possible and we will also advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded). Returns Address Please feel free to contact us by email at info@far5.co.uk or on 020 8942 5833
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